FAQ’s
Account & Privacy
Can I create an account on your site? Yes, setting up an account allows you to save your details for a faster checkout, view your full order history, and receive tailored recommendations. Click the "Account" icon to get started.
How is my privacy protected? At Citywide Drinks, we take your data seriously. We only use your information to process orders and improve your shopping experience. We never sell or share your personal details with third parties.
Is my data and payment secure? Absolutely. Our website uses industry-standard SSL encryption and modern security measures to ensure your personal and payment information is protected at all times.
Shipping & Tracking
How much is shipping, and how long does it take? Costs and timelines depend on your location and chosen method. Domestic orders usually arrive within 3-7 business days. Please see our "Shipping & Delivery" page for specific rates.
Can I ship my order to a different address? Yes. During the checkout process, you can enter a shipping address that is different from your billing address—ideal for work deliveries or surprise gifts.
Do you offer international shipping? Yes, Citywide Drinks ships to many countries globally. Costs and delivery windows vary by destination. You can find more details on our "Shipping & Delivery" page.
How do I track my delivery? Once your order leaves our warehouse, we will email you a shipping confirmation with a tracking number and a link. You can also monitor your progress via our "Track Your Order" page.
Orders & Products
Is there a minimum order amount? There is no minimum order at Citywide Drinks. Whether you want a single bottle or a bulk purchase, we are happy to fulfil your request.
Can I place an order over the phone? Currently, we only accept orders through our secure website. This is the safest way to protect your data and ensure order accuracy.
What happens if an item is out of stock? We aim for real-time accuracy, but if an item becomes unavailable after you’ve ordered, we will notify you immediately to offer a replacement or an estimated restock date.
Can I be alerted when an item is back in stock? Yes. If a product is sold out, simply click the "Notify Me" button on that specific product page to receive an email alert as soon as it returns.
How do I find a specific item on the Citywide Drinks website? Use the search bar at the top of the page for brands or keywords. You can also use our menu filters to browse by category, type, or price point.
Payments & Gifting
What payment methods do you accept? We accept all major secure options, including Visa, Mastercard, American Express, and Discover. We also support Apple Pay and Google Pay for your convenience.
I am sending a gift; will the recipient see the price? No. We only send invoices electronically to the purchaser’s email. The physical package will only include a packing slip without any pricing details.
Do you offer gift wrapping or gift cards? Yes, we provide gift services including professional wrapping and personalised messages. We also offer digital gift cards available for purchase directly through our store.
Returns & Support
Can I return or exchange an item? We accept returns or exchanges for unopened and sealed products within 14 days of delivery. For full instructions, please view our "Returns & Refunds" page.
How do I contact the customer support team? If you need any help, email us at info@citywidedrinks.com or use our Live Chat feature. We aim to respond to all inquiries within 24-48 hours.
How do I join the mailing list for updates and offers? To stay in the loop on news and promotions, enter your email address in the subscription box located in the footer of our website.