Order Related Queries

At Citywide Drinks, we are dedicated to providing a smooth experience from the moment you browse our shop to the second your delivery arrives. We know that questions can pop up regarding your purchase, and our support team is ready to provide the answers you need.

If you have a question about a specific order, we can assist with the following:

Modifying Your Order: Need to update a delivery address, change an item quantity, or cancel a request? Contact us immediately, and we will do our best to catch it before it ships.
Tracking & Shipping Status: If you need an update on your shipment’s progress or are having trouble with a tracking link, we can provide real-time details.
Delivery Timelines: If your package is arriving later than the estimated window, we will investigate the delay with our couriers and provide a new arrival estimate.
Order Accuracy: In the rare event that an item is missing or you received the wrong product, let us know right away so we can correct the mistake.
Damaged Goods: If an item arrives in less-than-perfect condition, our team will walk you through the replacement or return process to make it right.
Returns & Credits: If you need to send something back or inquire about a refund, we are here to guide you through our policy and make the process as simple as possible.

How to Contact Support

To get started, please reach out to our team via email at info@citywidedrinks.com. To help us resolve your query faster, please include your order reference number and any specific details about your request.

Your satisfaction is our main priority. Thank you for trusting Citywide Drinks. We are here to help every step of the way.